Last updated: 6 October 2026

This policy applies to services provided by Apex Ecommerce Limited, trading as Apex CRO.

Work already delivered

Fees for work that has been delivered, or for time already spent on an engagement, are not refundable.

Projects cancelled before work starts

If a project is cancelled before work has started, we refund any upfront payment in full. If it is cancelled after work has started, we refund the part of the payment that covers work not yet performed.

Monthly retainers

Retainers can be cancelled at any time with 30 days’ written notice to hello@apexcro.com. Months that have already started are not refundable.

Performance guarantee

Where our website or a Proposal refers to a results guarantee, it applies only on the terms written in the client’s signed Proposal, including the timeframe and conditions set out there.

How to request a refund

Email hello@apexcro.com with your invoice number and the reason for your request. We reply within 5 business days. Approved refunds are paid to the original payment method within 10 business days.

Questions about a charge

If you have a question about an invoice or payment, please contact us first at hello@apexcro.com so we can resolve it quickly.